Lindsay Hutchison
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Walmart Scan & Go Mobile App

Walmart: Scan & Go Mobile App

Role: Lead UX researcher, Design oversight

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Objectives

Walmart Canada wanted to decrease friction while shopping in store by providing a way for customers to bypass checkout lines and simplify their visit while also giving them the ability to track budgets as they added items to their cart. The solution was a app (android/ios) that allows a customer to scan items as they add them to their cart, track items and checkout with one tap at the POS. 3 rounds of moderated user testing sessions were conducted in order to iterate on the designs and help to influence any in store layout and signage issues. 

Activities and deliverables

  • Test screener

  • Test Plan/interview guide

  • User research session moderation

  • Research synthesis and reporting

  • User flows

  • Design team oversight and consultation

Android app    |     iOS app

 
 

beta screens tested