Walmart: Scan & Go Mobile App
Role: Lead UX researcher, Design oversight
Walmart Canada wanted to decrease friction while shopping in store by providing a way for customers to bypass checkout lines and simplify their visit while also giving them the ability to track budgets as they added items to their cart. The solution was a app (android/ios) that allows a customer to scan items as they add them to their cart, track items and checkout with one tap at the POS. 3 rounds of moderated user testing sessions were conducted in order to iterate on the designs and help to influence any in store layout and signage issues.
Activities and deliverables
Test Plan/interview guide
User research session moderation
Research synthesis and reporting
Design team oversight and consultation